Type: 1St Stage
Lead Auditor: Aly Bedwy
Man Days: 1.0

Strength Point:
Area for Improvement: Observation: Minor NCR: Major NCR: Team Leader Recommandations: Audit Team:

• Aly Bedway (Team Leader )
• Mohamed Abdella (Technical Expert )

Auditees:

• Omar Ibrahim (QFS manager )

Findings

Clause No.	Requirements/Departement	Evidence	Result
4.3	organization boundary and scope are defined	Scope Statement (RN-03, 05/07/2024) reviewed: Covers trading, storage, and distribution of fresh fruits and vegetables, including cold chain logistics and export to GCC. Scope boundaries and exclusions are clear and reflect actual operations; no design or development included.	OK
5.2	IMS policy is defined	Signed Policy (RN-06, 07/07/2024): Policy incorporates KSA/GSO hygiene, traceability, and recall requirements. Policy posted in warehouse, discussed at daily shift meetings. Employees interviewed were aware of key commitments.	OK
6.1	risk and opportunities method	Risk Assessment Log (RN-08, 09/07/2024): Risks such as spoilage, pest infestation, and truck breakdown are listed; controls include backup cold storage and contracted pest control. Ongoing review is evident and records are up to date.	OK
6.2	objectives are denied	KPI Log (RN-09, 09/07/2024): Objectives (<2% spoilage, 100% SFDA compliance, 95% on-time export) are clear and tracked. KPIs for Ramadan cucumber shipment were met. Objectives are SMART and reviewed quarterly.	OK
7.5	documented information are defined and controlled	Doc Register (RN-23, 09/07/2024): All delivery, recall, and supplier approval records filed, with digital backup. Traceability documents for June export to Bahrain were sampled and found complete. Obsolete versions are marked and retained as per policy.	OK
8.2	Prerequisite programmes (PRPs)	Hygiene & Sanitation Schedules (RN-25, 09/07/2024): Daily cleaning, pest control, PPE checks per GSO 1694/2016 and SFDA requirements. Logs and schedules are filled out consistently; observed cleaning in progress during audit.	OK
8.5.4	HCCAP/OPRs plans	HACCP Plan (RN-40, 09/07/2024): CCPs defined for temperature control, hygiene, and pest control. OPRPs include sanitation, supplier approval, and cold chain monitoring. Plan covers all significant hazards for fruits and vegetables in accordance with Codex and SFDA. Staff are trained, and monitoring records (RN-42) show regular review and control.	OK
9.2	internal audit	Internal Audit Report (RN-52, 04/07/2024): Full audit of cold chain and traceability performed. Two minor NCs (labeling, temp log) were identified and closed before the Stage 1 audit. Audit program and schedule are documented.	OK
9.3	management review	Management Review Minutes (RN-05, 07/07/2024): All system elements reviewed; actions assigned for 2024 season. SFDA updates, objectives, and performance discussed. Minutes show top management involvement and follow up.	OK

Open Corrective Action Form

Type: Stage 2 Audit Report
Lead Auditor: Aly Bedwy
Man Days: 3.5

Strength Point:
Area for Improvement: Observation: Minor NCR: Major NCR: Team Leader Recommandations: Audit Team:

• Aly Bedway (Team Leader )
• Mohamed Abdella (Technical Expert)

Auditees:

• Omar Ibrahim ( QA & FS manager )
• Mr. Abdullah Al-Naseem (General Manager )
• Ms. Sara Al-Qahtani (Procurement Officer)
• Mr. Faisal Al-Harbi (Warehouse Supervisor)
• Ms. Layla Al-Dosari (Sales Executive)
• Mr. Ahmed Al-Mutairi (Logistics Coordinator)
• Ms. Noor Al-Ghamdi (Accountant / Admin Officer)
• Ms. Huda Al-Rashid (HR & Admin Supervisor)
• Mr. Khalid Al-Shammari (IT Support / Document Controller)

Findings

Clause No.	Requirements/Departement	Evidence	Result
4.1	Understanding the organization and its context	Context Analysis (RN-01, 01/07/2024): Identified risks (e.g., perishability of berries, delays in KSA custom clearance for Egyptian oranges, competition from local farms). Opportunities: import/export expansion and seasonal promotions.	OK
4.2	Understanding needs of interested parties	Stakeholder Register (RN-02, 03/07/2024): Customers (hotels, retailers), SFDA, Ministry of Commerce, suppliers, logistics partners. Example: SFDA food hygiene requirements reflected in supplier contracts.	OK
4.3	Determining scope of management system	Scope Statement (RN-03, 05/07/2024): "Trading, storage, and distribution of fresh fruits and vegetables" includes cold chain logistics and export to GCC.	OK
4.4	Management system and processes	Process Map & Procedures (RN-04, 06/07/2024): Receiving, storage, order processing, dispatch, complaint/recall. Example: new process for rapid recall of strawberries implemented in June.	OK
5.1	Leadership & commitment	Management Review Minutes (RN-05, 07/07/2024): GM/QA Manager actively lead reviews and weekly safety walks in warehouse. Example: action plan for food safety policy awareness among drivers.	OK
5.2	Policy (QMS & FSMS)	Signed Policy (RN-06, 07/07/2024): Policy includes KSA/GSO hygiene, traceability, and recall. Policy discussed at daily shift meeting and posted in warehouse.	OK
5.3	Roles, responsibilities, authorities	Org Chart & Job Descriptions (RN-07, 08/07/2024): Roles clear: e.g., warehouseman inspects all incoming apples, QA checks all export paperwork.	OK
6.1	Actions to address risks/opportunities	Risk Assessment Log (RN-08, 09/07/2024): Spoilage risk for grapes in summer, risk of pest infestation, risk of truck breakdown. Controls: backup cold storage and contracted pest control.	OK
6.2	Objectives and planning to achieve them	KPI Log (RN-09, 09/07/2024): Objectives: less than 2% spoilage, 100% SFDA compliance, 95% on-time export. Example: Met all KPIs for Ramadan shipment of cucumbers.	OK
6.3	Planning of changes	Change Management Log (RN-10, 01/07/2024): New supplier from Jordan added after risk review; process for watermelon shipment updated for temperature control.	OK
7.1.1	General resources	Resource Review (RN-11, 06/07/2024): Sufficient coolers, calibrated scales, food-grade crates. Example: Added new delivery van for Riyadh retail contracts.	OK
7.1.2	People	Training Records (RN-12, 07/07/2024): Staff trained in hygiene, SFDA requirements, and allergen handling. Example: refresher for packers before Eid mango peak.	OK
7.1.3	Infrastructure	Asset Register (RN-13, 08/07/2024): Cold storage, temperature loggers, secured warehouse. Example: humidity monitors installed for leafy vegetable storage.	OK
7.1.4	Work environment	Hygiene Inspection (RN-14, 09/07/2024): Clean, ventilated packing area, handwash stations, pest control schedule. Example: deep clean before import of Spanish peaches.	OK
7.1.5.1	Monitoring/measuring resources	Calibration Records (RN-15, 10/07/2024): Scales and thermometers calibrated (Cert #CAL-24-07-001, 02/07/2024). Example: scale check before cherry packing.	OK
7.1.5.2	Measurement traceability	Calibration Certs (RN-16, 10/07/2024): SASO-traceable for all scales and temperature devices. Used at receiving for imported apples.	OK
7.1.5	Monitoring/measurement (FSMS)	Temp Log (RN-17, 10/07/2024): Cold storage checked 3x daily. Example: corrective action taken for temp deviation during power outage.	OK
7.1.6	Organizational knowledge	SOP Manual (RN-18, 08/07/2024): SOPs for banana ripening, complaint management, export documentation. Example: new import SOP after SFDA update in May.	OK
7.2	Competence	Competency Records (RN-19, 07/07/2024): All staff passed food safety quiz; forklift operators recertified. Example: new QA assistant mentored on SFDA submission process.	OK
7.3	Awareness	Briefing Records (RN-20, 09/07/2024): Staff aware of cold chain, recall, and hygiene rules. Example: all packers cited recall hotline during audit.	OK
7.4	Communication	Meeting Minutes (RN-21, 08/07/2024): SFDA alerts shared by WhatsApp, daily standups in warehouse. Example: immediate action on SFDA alert for pesticide in imported tomatoes.	OK
7.4.1/2/3	Communication (general, external, internal)	Communication Log (RN-22, 09/07/2024): Recall drill email, SFDA notification, and internal WhatsApp group records.	OK
7.5	Documented information	Doc Register (RN-23, 09/07/2024): All delivery, recall, and supplier approval records filed, with digital backup. Example: traceability docs for June export to Bahrain.	OK
8.1	Operational planning & control	Receiving/Sorting SOP (RN-24, 10/07/2024): All incoming shipments logged, fruit/veg sorted and labeled. Example: Egyptian orange batch checked for decay and temp.	OK
8.2	Prerequisite programs (PRPs)	Hygiene & Sanitation Schedules (RN-25, 09/07/2024): Daily cleaning, pest control, PPE checks per GSO 1694/2016.	OK
8.3	Design & development	Not applicable: Company only trades, no product design.	OK
8.3	Traceability system	Traceability Log (RN-26, 09/07/2024): Each batch labeled by country of origin, date, and supplier. Example: recall of imported apples (05/07/2024) traced within 2 hours.	OK
8.4	Control of external providers	Supplier Approval Records (RN-27, 07/07/2024): All suppliers have SFDA registration and supply certificates. Example: new Jordanian supplier added after audit.	OK
8.4.1/2	Emergency preparedness and response	Emergency Drill Log (RN-28, 06/07/2024): Power outage and product recall drills conducted. Example: full recall of cherry batch simulated.	OK
8.5.1	Preliminary steps for hazard analysis	Hazard Identification Form (RN-37, 08/07/2024): Biological, chemical, physical hazards identified for most key products. However, the hazard identification record for “imported leafy greens” did not fully consider potential pesticide residue and allergen cross-contamination risks, as required by SFDA guidelines. Example: The June 2024 batch of imported lettuce from Spain lacked a documented assessment for potential allergen cross-contact and pesticide residue, which is required under SFDA Food Safety Technical Regulation No. SFDA.FD 3822. Minor NC #2024-01 raised.	NC
8.5.2	Hazard analysis	HACCP Plan (RN-38, 09/07/2024): CCPs set for temperature at receiving; risk matrix for leafy vegetables, grapes, and tomatoes.	OK
8.5.3	Validation of control measures	Validation Records (RN-39, 10/07/2024): Shelf-life test for apples, ATP swab for cleaning validation.	OK
8.5.4	Hazard control plan (HACCP/OPRP)	HACCP Plan (RN-40, 09/07/2024): Plan covers all CCPs, including temp, hygiene, and pest control.	OK
8.6	Updating PRPs & hazard plan	Review Log (RN-41, 10/07/2024): Plans updated after SFDA circular (May 2024) on pesticide residue.	OK
8.7	Control of monitoring/measuring	Monitoring Log (RN-42, 10/07/2024): CCP data reviewed daily; thermometer checks logged.	OK
8.8	Verification related to PRPs & hazard plan	Verification Reports (RN-43, 09/07/2024): Monthly review of hygiene and CCP records; all issues closed.	OK
8.9.1	Control of nonconformities (general)	NC Log (RN-44, 09/07/2024): Moldy oranges and soft pears rejected and documented.	OK
8.9.2	Corrections	Correction Records (RN-45, 09/07/2024): Mixed apples sorted and relabeled before dispatch.	OK
8.9.3	Corrective actions	CA Register (RN-46, 10/07/2024): Root cause for truck temp deviation found and fixed; driver retrained.	OK
8.9.4	Handling unsafe products	Incident Report (RN-47, 09/07/2024): Suspect cucumbers quarantined pending SFDA testing.	OK
8.9.5	Withdrawal/recall	Recall Drill Report (RN-48, 05/07/2024): Recall drill for imported apples executed; all traced and blocked from sale.	OK
9.1.1	Monitoring, measurement, analysis	KPI & Monitoring Report (RN-49, 09/07/2024): On-time export, spoilage, customer complaints reviewed for Q2 2024.	OK
9.1.2	Analysis and evaluation	Data Analysis (RN-50, 09/07/2024): <1% spoilage, no recalls, complaint trend downwards.	OK
9.1.3	Evaluation of performance	KPI Review (RN-51, 10/07/2024): All targets achieved for last 3 quarters.	OK
9.2	Internal audit	Internal Audit Report (RN-52, 04/07/2024): Full audit of cold chain, traceability; 2 minor NCs (labeling, temp log) closed.	OK
9.3	Management review	Management Review Minutes (RN-05, 07/07/2024): All system elements reviewed; actions assigned for 2024 season.	OK
10.1	Nonconformity and corrective action	NC/CA Logs (RN-53, 09/07/2024): All NCs (e.g., labeling, hygiene) logged, root cause and closure documented.	OK
10.2	Continual improvement	Improvement Log (RN-54, 10/07/2024): Digital logbooks piloted; new SFDA compliance dashboard implemented.	OK
10.3	Update of management system	System Review (RN-55, 10/07/2024): All procedures updated for new SFDA residue limits and GSO 1694/2016.	OK
8.2	Requirements for products and services (customer communication, review)	Customer Order Review Log (RN-56, 09/04/2025): All customer orders reviewed for quantity, delivery date, and special requirements. Example: Ramadan order from Al-Faisaliah Hotel checked for allergen statement and delivery window.	OK
8.5.1	Control of production and service provision	Production Plan and Daily Dispatch Checklist (RN-57, 13–16/04/2025): All outgoing shipments double-checked for correct product, quantity, and condition. Example: Cucumber shipment to Bahrain verified against order and temperature log.	OK
8.5.2	Identification and traceability	Batch Labeling Records (RN-58, 13/04/2025): All products labeled with batch/date code and country of origin. Example: Strawberries from Egypt labeled and traceable to import documents.	OK
8.5.3	Property belonging to customers or external providers	Customer Property Log (RN-59, 14/04/2025): Customer-supplied crates for export orders are inspected and cleaned before use; supplier’s reusable containers tracked. Example: Saudi retail customer crates returned undamaged.	OK
8.5.4	Preservation	Storage SOP (RN-60, 13/04/2025): Temperature, humidity, and handling requirements documented and followed. Example: Mangoes stored at 10°C, humidity controlled, and FIFO applied.	OK
8.5.5	Post-delivery activities	Customer Feedback Log (RN-61, 15/04/2025): After-sale feedback collected for all major deliveries. Example: Feedback from Riyadh hotel on orange freshness responded to within 1 day.	OK
8.6	Release of products and services	Release Authorization Record (RN-62, 13–16/04/2025): All outgoing batches signed off by QA after final inspection. Example: Lettuce batch to Dammam released after pesticide residue check.	OK
9.1.1	Monitoring, measurement, analysis and evaluation	KPI & Monitoring Report (RN-49, 09/07/2024): On-time delivery, spoilage rates, and customer complaints tracked monthly and analyzed quarterly. Example: April on-time delivery rate 99%.	OK
9.1.2	Customer satisfaction	Customer Satisfaction Survey Summary (RN-63, 10/04/2025): Quarterly survey with hotels, retailers, and wholesalers; 94% satisfaction, main improvement area: packaging feedback.	OK
9.1.3	Analysis and evaluation of data	Data Analysis & Management Review (RN-50, 09/07/2024): Trends in spoilage, complaints, and returns are analyzed; action plans updated in management review. Example: Spoilage rate <1% Q1 2025.	OK

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