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Description * Job Title: Quality Manager Department: Certification Reports To: Certification Manager Job Summary The Quality Manager is responsible for developing, implementing, and maintaining the management system to ensure compliance with accreditation, regulatory, and company requirements for ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, ISO 22000:2018, ISO 27001:2022, and ISO 20000-1. The role ensures the continual improvement of processes, oversees internal and external audits, manages nonconformities, and supports impartiality and confidentiality. The Quality Manager promotes a culture of quality and ensures seamless certification body operations. Key Authorities Develop and approve quality management system (QMS) documentation. Initiate corrective and preventive actions. Lead internal audits and management reviews. Report on QMS performance to top management. Liaise with accreditation bodies and external auditors. Key Responsibilities Develop, implement, and maintain the QMS in accordance with ISO and accreditation requirements. Ensure compliance with all applicable standards, legal, and regulatory requirements. Plan, conduct, and follow up on internal audits; coordinate external audits and accreditation assessments. Manage nonconformities, corrective and preventive actions, and continual improvement initiatives. Prepare and present QMS performance reports, data analysis, and improvement recommendations to top management. Maintain up-to-date QMS documentation and records, including procedures, manuals, forms, and registers. Facilitate management review meetings and ensure timely closure of actions. Promote awareness of client and regulatory requirements throughout the organization. Provide QMS training and support to staff and auditors. Safeguard impartiality, confidentiality, and integrity of certification processes. Monitor customer feedback and handle complaints in line with company procedures. Stay updated on changes in relevant ISO standards, accreditation rules, and best practices. The periodic review of the risk register. Qualifications Education: Bachelor’s degree in quality management, Engineering, Science, Business Administration, or a related field. Experience: Minimum 5 years of experience in quality management or certification, preferably in a certification, testing, or inspection body. Experience with QMS implementation and management, internal/external audits, and process improvement. Skills: Strong knowledge of ISO standards and accreditation requirements. Excellent analytical, problem-solving, and organizational skills. Effective communication, training, and report writing abilities. Leadership and project management competence. Proficiency in MS Office and QMS software. Key Competencies Quality management and continual improvement Impartiality and confidentiality Leadership and teamwork Analytical and strategic thinking Work Environment Primarily office-based, with frequent interaction with all company departments. Occasional travel to attend audits, meetings, or external events. Use of computers and standard office equipment. Minimal physical demands. Compensation and Benefits Salary: Competitive, based on experience and qualifications. Benefits: Health insurance, annual leave, professional development, and other standard company benefits. Application Process Interested candidates should submit their resume, cover letter, and relevant certificates to [info@gcb-cert.com] by [application deadline]. Shortlisted candidates will be contacted for interviews and quality management competency assessments. Equal Opportunity Statement Our company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.