Job Title: Certification Admin (Certification Administrator)
Department: Certification
Reports To: Certification Manager / General Manager

Job Summary
The Certification Admin is responsible for supporting the certification process by managing documentation, coordinating audit schedules, maintaining records, and ensuring compliance with company procedures and accreditation requirements for ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, ISO 22000:2018, ISO 27001:2022, and ISO 20000-1. The role ensures accuracy and timeliness in the administration of applications, audits, and certification decisions, while upholding impartiality and confidentiality.

Key Authorities
Process certification applications and maintain client records.
Schedule and coordinate audits under the supervision of the Certification Manager.
Prepare and issue certification documents within authorized limits.
Communicate with clients regarding certification status and documentation.
Key Responsibilities
Receive, review, and process certification applications and supporting documents.
Maintain accurate, up-to-date records of clients, audits, and certification status in the management system.
Coordinate audit scheduling with clients and auditors, ensuring impartiality and compliance with deadlines.
Prepare, format, and issue audit plans, reports, certificates, and other official documents.
Track and follow up on client requirements, corrective actions, and document submissions.
Support the Certification Manager in preparing data for management review, accreditation audits, and internal audits.
Ensure all documentation complies with accreditation, legal, and company requirements.
Uphold strict confidentiality and impartiality in all certification activities.
Respond to client queries and provide administrative support throughout the certification process.
Assist in continual improvement of certification processes and documentation.
Qualifications
Education:

Diploma or bachelor's degree in Business Administration, Office Management, or a related field.
Experience:

Minimum 2 years of experience in administration, preferably in certification, inspection, testing, or related sector.
Skills:

Excellent organizational and record-keeping skills.
Attention to detail and accuracy.
Good written and verbal communication.
Proficiency in MS Office and database/management systems.
Ability to manage multiple deadlines and priorities.
Key Competencies
Organization and efficiency
Confidentiality and impartiality
Customer service orientation
Teamwork and communication
Work Environment
Work is primarily office-based, involving regular use of computers, phones, and standard office equipment. The role requires interaction with staff, auditors, and clients. Physical demands are minimal.

Compensation and Benefits
Salary: Competitive, based on experience and qualifications.
Benefits: Health insurance, annual leave, training, and other standard company benefits.
Application Process
Interested candidates should submit their resume, cover letter, and relevant certificates to [info@gcb-cert.com] by [application deadline]. Shortlisted candidates will be contacted for interviews and administrative competency assessments.

Equal Opportunity Statement
Our company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.