| Name | El Dabaa Expedition Integrated Facility Management (S.A.E.) |
|---|---|
| Address | Awlad Alawani – Building Thami Khairy - El Dabaa City and District – Matrouh Governorate, Egypt. |
| Contact Person | Eng. Muhammad Said - Eng. Ahmed Makboul |
| ahmed.makboul@eden-fm.com | |
| Audit Criteria | ISO 9001, ISO 14001, ISO 45001 |
| Scope | Provision of catering services including menu planning, sourcing of raw materials, food preparation, cooking, and service at customer locations. |
| EA Code | 30, E |
| Date | From | To | Activity (Department) | Auditor | Auditee |
|---|---|---|---|---|---|
| 2026-02-01 | 09:00:00 | 19:00:00 | QHSE | MF , AB | QHSE & FS team |
| 2026-02-02 | 09:00:00 | 19:00:00 | QHSE | MF, AB | QHSE & FS team |
| Date | From | To | Activity (Department) | Auditor | Auditee |
|---|---|---|---|---|---|
| 2026-02-10 | 10:00:00 | 10:30:00 | opening meeting | All | Top management |
| 2026-02-10 | 10:30:00 | 11:00:00 | Site Toure | All | Management Representative |
| 2026-02-10 | 11:00:00 | 12:15:00 | Maintenance | WH | Maintenance Dep. |
| 2026-02-10 | 11:00:00 | 12:15:00 | Top Management | MF | Top management |
| 2026-02-10 | 11:00:00 | 12:15:00 | QHSE | IH | QHSE |
| 2026-02-10 | 12:15:00 | 12:45:00 | break | ||
| 2026-02-10 | 12:45:00 | 17:00:00 | Maintenance | WH | Maintenance Dep. |
| 2026-02-10 | 12:45:00 | 17:00:00 | QHSE | MF | QHSE |
| 2026-02-10 | 12:45:00 | 17:00:00 | QHSE | IH | QHSE |
| 2026-02-10 | 17:00:00 | 17:30:00 | Daily Debriefing | All | |
| 2026-02-11 | 10:00:00 | 10:15:00 | Daily Briefing | All | |
| 2026-02-11 | 10:15:00 | 12:15:00 | Operation (Kitchen) | AB | |
| 2026-02-11 | 10:15:00 | 12:15:00 | Warehouse | WH | Warehouse Dep. |
| 2026-02-11 | 10:15:00 | 12:15:00 | Procurement | MF | Procurement Dep. |
| 2026-02-11 | 10:15:00 | 12:15:00 | Warehouse | IH | Warehouse Dep. |
| 2026-02-11 | 12:15:00 | 12:45:00 | Break | ||
| 2026-02-11 | 12:45:00 | 17:00:00 | Operation (Kitchen) | AB | Operations |
| 2026-02-11 | 12:45:00 | 17:00:00 | Warehouse | WH | Warehouse Dep. |
| 2026-02-11 | 12:45:00 | 17:00:00 | Warehouse | IH | Warehouse Dep. |
| 2026-02-11 | 12:45:00 | 17:00:00 | Procurement | MF | Procurement Dep. |
| 2026-02-11 | 17:00:00 | 17:30:00 | Daily Debriefing | All | |
| 2026-02-12 | 10:00:00 | 10:15:00 | Daily Briefing | All | |
| 2026-02-12 | 10:15:00 | 12:15:00 | Operation (Kitchen) | AB | Operation |
| 2026-02-12 | 10:15:00 | 12:15:00 | Operation (Kitchen) | WH | Operation |
| 2026-02-12 | 12:15:00 | 12:45:00 | HR | MF | HR |
| 2026-02-12 | 12:15:00 | 13:45:00 | Break | ||
| 2026-02-12 | 12:45:00 | 17:00:00 | Warehouse | WH | Warehouse Dep. |
| 2026-02-12 | 12:45:00 | 17:00:00 | Warehouse | IH | Warehouse Dep. |
| 2026-02-12 | 12:45:00 | 17:00:00 | Operation (Kitchen) | AB | Operation |
| 2026-02-12 | 12:45:00 | 17:00:00 | HR | MF | HR |
| 2026-02-12 | 17:00:00 | 17:30:00 | Closing Meeting | All |
| Clause No. | Requirements/Departement | Evidence | Result |
|---|---|---|---|
| 4.3 | QHSE & FS | The scope has been verified to be documented within the organization manual for IMS to be : Provision of catering services including menu planning, sourcing of raw materials, food preparation, cooking, and service at customer locations. within the address provided in the company application as well as the clause 8.3 for ISO 9001:2015 has been excluded, since the company provided meal as per client requirements include the ingredients as determined by the client. |
OK |
| 4.4 | QHSE & FS | The company has provided the organization flow chart include all defined processes (departments) that need to provide the services of the certification scope. The processes such as operation (Kitchen) , QHSE & FS, Warehouse, Purchasing, and HR. The organization chart also shows the interaction between defined processes. |
OK |
| 5.2 | QHSE & FS | The IMS policy has been defined to cover the ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 22000:2018. The policy provides all required commitment determined by the standards , however , the address of internal and external communication is not clearly defined within the policy document. |
OBS |
| 6.1 | QHSE & FS | The company has defined a procedure EDEX-QA-OP-07 to define the business risk assessment using determined internal issues, external issues affecting the IMS, the determined interested parties and their requirements as well as the scope of activities. The risk assessment methodology conducted using the heat up map matrix 5x5. Sample of the risk register is F-DKOF-002 The environmental aspects also defined using same procedure and the list of significant aspects also determined, the significant aspect defined from the matrix to be 15. The define aspect register is EDEX-HSE-OP-10-F03 Also, the procedure EDEX-HSE-OP-03 has defined to H&S hazard identification and evaluation. The procedure uses the heat up map matrix for evaluation using the common color code, green, yellow and red for low risks, medium risks and high risk respectively. The hazard identification and risk assessment register EDEX-HSE-OP-03-F02 has been observed to be consistent with the standard requirements and defined policy. |
OK |
| 6.2 | QHSE &FS | The company has defined a procedure to establish and planning for IMS objectives. Observed objectives such as Operation: expanding by add three new clients within next 12 months Procurements: change to 50% compostable packaging. |
OK |
| 6.1.3 | QHSE & FS | The organization has defined applicable legal requirements such as 14/2025 and law 4/94. Also, the legal & other requirements procedure has included list register for applicable acts of the determined laws EDEX-HSE-OP-04-01. However, the list still contains some acts form old labor law 12/2003 |
OBS |
| 5.4 | QHSE &FS | the company doesn't have workers' representative during the 1st stage audit , the company uses the direct communication with workers in case of communicating for consultation and participation for H&S matters. The company has defined heath and safety committee with formation decree dated 1/8/2025, evidence of training for the members of the committee , certificate # 97784 , dated 21/9/2025 to 25/9/2025 |
OK |
| 7.5 | QHSE & FS | The company has defined a documented information control procedure to control the creation, modify and delete any documented information | OK |
| 8.2 | QHSE & FS | The company has defined the procedure EDEX-FS-OP-02 for HACCP , the procedure defined all requirements for food safety control include the PRPs, example of this reequipments as recommended within ISO 22002-100:2025 and ISO 22002-2:2025 the decertation certificate from the food preparation manufacture that all equipment is made of 304 and 316 steel grade.. Also the procedure define the need for supplier selection and evaluation of raw material and packaging material when contact food. Also include the control on operating areas such as pest control, and warehouse control , transportation trucks, personal hygiene, cleaning and required validation and verification. For ISO 14001:2015 and ISO 45001:2018 the company has defined an emergency procedure, The civil defense plan has been approved by the area civil defense dated 1/9/2025. The evacuation drill has been observed as a test for the emergency procedure dated 22/10/2025. The Environmental drill observed that it is not clearly documented as well as the plan. the drill dated 21/12/2025 for spill of dangers chemicals. |
OBS |
| 8.4 | QHSE & FS | the company has defined food safety emergency preparedness to encounter for any intention cases such as flood, electricity cut off. The scenario observed for Internal Drainage Failure dated 21 / 12 / 2025 and found effective. |
OK |
| 8.5.4 | QHSE & FS | The organization has defined the HACCP procedure EDEX-FS-OP-02, the company has defined three HACCP plans for Hot meals, cold meals and fresh foods. The HACCP plans have been reviewed to be effective, and the verification and validation of the HACCP team also observed to be adequate and has validated of the three plans in well manner. Also, the HACCP team is observed to include member from every department on the company such as maintenance, HR, purchasing, WH. The company has 9 Veterinarians to ensure good control over the food safety process. |
OK |
| 8.7 | QHSE & FS | The company has defined a procedure for the control of non-conformity output which is more control be clause 8.9 for ISO 22000:2018, during the audit no non-conformity output found. | OK |
| 8.9 | QHSE & FS | The company has established a procedure to control the non-conformity include handling of potentially unsafe food and with draw procedure. The test of withdraw procedure has been observed, the case was Roasted Chicken with Vermicelli Rice – Lunch hot meal dated 15 / 12 / 2025 The procedure found effective during the implementation. |
OK |
| 9.1.2 | QHSE & FS | The company has established a procedure to ensure the evaluation of its compliance obligation , the evaluation of compliance has been observed through the company, by review the delivery of safety PPE , awareness about the hazards and by measuring report for HSE aspects , the report dated 15/9/2025, the measuring report doesn't clearly document the calibration certificate of used instruments by 3rd party | OK |
| 9.2 | QHSE & FS | the company has defined an internal audit procedure has establish for the IMS. The audit program for 2026 has been observed. The internal audit conducted in 22 & 23 / 12 / 2025. and there were 20 NCR and 28 observation related to the IMS. |
OK |
| 9.3 | QHSE & FS | The company gas establish MR procedure for the IMS , last management review conducted in 25/12/2025. The management review agenda shows that addressing all the inputs required by the ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 22000:2018. The output of the MR has been communicated with workers during a meeting. The decisions related to improvement and adequacy of resources as well as the approval for the 2026 objectives as well as the corrective actions were observed to be effective. |
OK |
| 10.1,10.2 | QHSE & FS | The organization has established corrective action procedure for QHSE and FS. The procedure implement the requirements as per audit criteria. The corrective action raised for 20 NCR , have been checked through sample , the sample found implementation of root cause analysis , correction and corrective action. | OK |
| Clause No. | Requirements/Departement | Evidence | Result |
|---|---|---|---|
| 4.1 , 4.2 , 4.3 , 5.3 , 6.1 , 6.2 , 6.1.3 , 6.3 ,7.1 , 8.1.3 , 7.4 , 7.5 , 9.1 , 9.3 ,8.2 , 10.1 | QHSE | - The QHSE department was audited through interviews with Mr. Abdel Aziz Said (Compliance Head) and Dr. Ahmed Mohamed El Abiari (Veterinarian / Food Safety Representative). The organization’s context was reviewed and found to be determined through documented SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats) EDEX-QA-OP07-FO06 and PESTLE analysis covering political, economic, social, technological, legal, and environmental factors. The analyses were found to address relevant internal and external issues that may affect the organization’s ability to achieve the intended outcomes of the Integrated Management System. - The organization has identified applicable legal requirements and other requirements relevant to its Integrated Management System. A documented register (EDEX-QA-OP01-F007) was reviewed and found to include applicable laws, regulations, and other obligations, as well as identification of relevant interested parties and their respective requirements. The register demonstrates consideration of statutory, regulatory, and other compliance obligations related to quality, environmental, occupational health and safety, and food safety management. - The top management shows commitment to HSE and provide the necessary leadership which also shown in Edex policy verified through interview with top management and reviewed the policy (Edex-ims-po.01.AR) - The organization has established a documented Risk Management Procedure (EDEX-QA-OP07) to identify, analyze, and evaluate risks and opportunities related to the Integrated Management System. The procedure defines the risk assessment methodology using a 5×5 risk matrix to determine risk severity and likelihood, leading to risk prioritization. The Risk Assessment Register (EDEX-QA-OP07-F004) was reviewed and found to include identified risks, risk ratings, and corresponding mitigation actions. The methodology was found to be consistent with the requirements of the applicable management system standards. - The organization has established a Change Management Procedure (EDEX-QA-OP10) to control changes affecting the Integrated Management System. A sample Change Request Form (EDEX-QA-OP10-F001) was reviewed and found to include evaluation and approval prior to implementation. - The organization has established a documented information control procedure (EDEX-QA-OP-01) to control the creation, update, and distribution of documented information. Control of external documents was verified, including subscription to the Official Gazette (Al-Waqa’i Al-Masriya) and applicable Egyptian Food Safety Authority regulations. The Master List of Documents (EDEX-QA-OP-01) was reviewed and found to be maintained and updated. - The organization has determined the QHSEFS objectives and plan to achieve them, verified through the interview with HSE manager and (EDEX-HSE/OP05-FO02) 2026 objectives. - The organization shows compliance and evaluate by the civil defense approval for F.F system installed dated 5/7/2025, Also the contract with safety first company to maintain and check the alarm system, And the hazardous waste safe removal contract with elfakhr company. - The organization demonstrates the necessary monitoring, measurements and verification, verified through applying work permits for controlling maintenance process dated 15/12/2025 (ED-FR-Zta.04) serial 150. Also applying annual environmental emissions of Cox, Sox, NOx measurements dated 22/12/2025, Also verified the calibration certificates for devices used (3135/12c001/44/87/2025). - communications, verified through mail from HSE dep. To all departments about SOP updates as internal communications And a request report to national center for HSE about waste management status and emissions (EDEX-QA/OP08-FO05). - The organization clarified the actions taken to non-conformities and applying necessary corrective actions verified through near miss, corrective action form dated 13/1/2026 (EDEX-HSE/OP08-FO01) |
OK |
| 8.1 ,8.2 8.5.1 , 8.6 , 8.7 , 7.5 | Operations | - Meals are transported using vehicles equipped with GPS tracking systems. The system enables monitoring of vehicle speed, travel time, route distance, and estimated time of arrival. This allows the organization to control and respond to any potential delays, ensuring timely delivery and maintaining food safety conditions during transportation. The transportation control process was found to be effectively implemented. - The organization has established and maintained emergency response and preparedness plan verified through interview with workers and emergency plan (EDEX-HSE/OP06-FO1A), Applied safety drill dated 22/10/2025 for oil fire (EDEX-HSE/PO06-FO05), Also, environmental drill dated 21/12/2025 soil contamination with oil (EDEX-HSE/OP06-FO05). - The organization has applied the operational control to eliminate the hazards and reducing the risks in professional way by preparing a team from managers and workers (RA team) to establish, maintain and review the controls (EDEX-HSE/OP03-FO01), provide all activities, identify the hazards, asses the risks and controls (EDEX-HSE/OP03-FO02), Also identify the significant environmental aspects, asses impact and apply necessary controls (EDEX-HSE/OP10-FO03) - Calibration of measuring equipment was verified during the audit. The calibration certificate of an AC/DC clamp meter (S/N: C244507381) was reviewed. The certificate (No. IC2Q-CN-TS122S-17) was found to be valid and issued by an accredited calibration center. The organization maintains control over monitoring and measuring equipment to ensure accuracy and reliability of measurements used within the Integrated Management System. - The kitchen facility is monitored through a CCTV system consisting of 86 cameras covering all operational areas. The system operates continuously (24/7), and recorded footage can be retrieved when required for monitoring, verification, and investigation purposes. - Product samples are retained for a period of three days in a designated sample storage refrigerator. The retention practice supports traceability and enables investigation in case of complaints or food safety incidents. A documented sample retention log (EDEX-FS-OP-05-F006) is maintained, where all relevant data related to retained food samples are recorded. The record supports traceability and verification of compliance with the defined sample retention procedure. The organization has established a procedure for reporting illness among food handlers. - The organization has established a procedure for reporting illness among food handlers An agreement is in place requiring employees to report any symptoms of illness. In such cases, a medical report is issued, and appropriate actions are taken accordingly. Evidence was verified through form (FS-OP23-FO03). - The weekly menus (breakfast, lunch, and dinner) currently implemented for two clients (El-Dekr Company and NIKIMT Company) were reviewed during the audit. Chef Ahmed Taha (Hot Kitchen) explained the menu execution process and preparation methods in accordance with defined operational and food safety requirements. - Customer requirements were verified through review of the contract with NIKIMT Company (Contract No. 039/32/922 dated 21/11/2025). Evidence of contract review was verified. Weekly menus are confirmed with the client via email prior to implementation. Menu planning, calorie calculation, and portion weight control are managed through the SAP system after client confirmation. |
OK |
| 8.4 , 9.1 | Procurement | - An interview was conducted with Mr. Wael Farid and Mr. Mazen Allam from the Procurement Department to verify the implementation of supplier selection, purchasing controls, and supplier performance evaluation processes. The personnel interviewed demonstrated adequate understanding of the procurement procedure and related responsibilities within the Integrated Management System. - The organization has established a documented Procurement Procedure (EDEX-PROP) governing supplier selection, evaluation, and purchasing activities. A Vendor Registration Form (EDEX-PROP-F001) and defined supplier evaluation criteria were reviewed and found to be implemented. Supplier traceability was verified through a sample review of “Farahat” (meat supplier), registered under code 370008215. A purchasing transaction for 1 ton of shoulder meat under PO No. 8100011995 dated 10/12/2025 was traced from purchase order issuance through receipt. The delivery was verified upon receipt by the organization’s veterinarian prior to warehouse entry, and post-delivery supplier evaluation was conducted in accordance with the defined procedure. The supplier control and purchasing process was found to be effectively implemented. - The organization has established contractual arrangements for the maintenance of fire protection systems. A valid contract with Al-Quds Company for fire system maintenance dated 04/02/2026 was reviewed during the audit. The arrangement ensures periodic inspection, testing, and maintenance of fire detection and firefighting systems in accordance with applicable safety requirements. The fire protection maintenance process was found to be effectively controlled. |
OK |
| 7.1 , 7.2 , 7.3 , 9.1 | HR | - The organization has provided the necessary resourced for HSEMS and the necessary competency verified through the site tour shows the commitment of staff to PPEs, HSE instructions and the competency of HSE staff verified through technical certificates as HSE specialist certificate for Ahmed Ali. - The organization demonstrates effective awareness and competence development through structured training programs, participation in drills, communication of HSE objectives, and consultation regarding risk control measures. Evidence of training was reviewed, including: HSE training conducted on 02/01/2026 (EDEX-HSE-OP-05-F002). Environmental training related to cleaning chemicals conducted on 21/01/2026. The awareness and training process was found to be effectively implemented and aligned with the requirements of the Integrated Management System. - The HR Procedure (EDEX-HR-OP01) was reviewed during the audit. A sample of personnel files was verified, including Chef Ahmed Abdelkader, Mr. Mazen Allam (Procurement Department), and Dr. Ahmed El Abiari (Veterinarian). Job requirements were reviewed and compared against their qualifications, certificates, and training records. The personnel were found to meet the defined job competency requirements. - The Performance Management Procedure (EDEXHR-OP02) was reviewed during the audit. Mr. Mohamed El-Qady and Mr. Shehab Magdy from the HR Department demonstrated the performance evaluation process and presented sample evaluations for selected personnel. The reviewed records confirmed that employee performance is periodically assessed in accordance with the defined procedure. - The Training Procedure (EDEX-FS-OP-FO12) was reviewed during the audit. The Annual Training Plan 2025/2026 (EDEX-FS-OP-FO09) and the Training Matrix (EDEX-FS-OP-FO04) were verified. Training implementation records were reviewed, including Training Notification (EDEX-FS-OP-FO07), Attendance Records (EDEX-FS-OP-FO03), Training Evaluation (EDEX-FS-OP-FO10), and Post-Training Performance Evaluation (EDEX-FS-OP-FO11). Training sessions are documented with attendance records and photographic evidence. Implementation of the Food Safety Awareness Course was verified as part of the training program. The training process demonstrates systematic planning, execution, documentation, and effectiveness evaluation. |
OK |
| 7.1.3 , 7.2 8.1 , 8.5.1, 6.2 ,10.2 | Maintenance | The Maintenance Department consists of one Head, two Supervisors, and five Technicians. Eng. Hossam Mohamed Abou Elela (Mechanical Power Engineer) leads the department, supported by experienced supervisors and technicians. The team was found to be competent and adequately qualified to perform maintenance activities in support of operational requirements. - All equipment is registered within the SAP system, which generates preventive maintenance (PM) work orders automatically. The system ensures systematic planning and control of maintenance activities. - The Maintenance Department has established an objective to implement a specialized maintenance management software (MAXIMO) to enhance the effectiveness of maintenance operations. The objective is formally planned with a target completion date of 01/06/2026. - A risk was identified within the Maintenance Department concerning the absence of operation manuals for certain cooking equipment. This issue was recorded during the internal audit conducted on 23/12/2025. As corrective action, the Maintenance Department developed SOP (EDEX-MEP-OP-1-F0.11) for the operation and control of cooking equipment. - The organization has established adequate electrical power infrastructure including two diesel generators, an Automatic Transfer Switch (ATS), and a phase correction unit to ensure operational continuity. Preventive and corrective maintenance activities for electrical equipment are implemented by a competent maintenance team. Generators are operated and maintained by an external provider with trained personnel available on-site 24/7. A maintenance contract with the manufacturer’s authorized agent (ABB Inc.) for ATS was verified. - The organization ensures adequate fresh water supply through the main water line supported by three storage tanks (50 tons each). Maintenance of water tanks is performed under a valid contract with Red Sea Company for Water Tanks. Records of the latest maintenance dated 19/01/2026 were reviewed. Periodic water analysis is conducted by Healthy Labs. The latest water analysis report dated 11/01/2026 was verified. The Maintenance Department demonstrated awareness of applicable water acceptance criteria in accordance with Law No. 182/2025. Reviewed test results confirmed compliance with the legal requirements. |
OK |
| 7.1.3 , 8.1 , 7.1.2 , | Warehouse | - The organization has defined adequate storage capacity aligned with its operational scope, including two dry warehouses and five freezing storage units. - Dry warehouses were found clean, well-organized, and adequately ventilated. - Goods transactions are recorded and controlled through the SAP system, which maintains updated inventory balances and supports daily, weekly, and monthly planning. Samples reviewed included: Goods Receiving (EDEX-FS-OP-03-F0.04) Goods Issuance (EDEX-WH-OP-01-F0.08) Rejected Goods (EDEX-FS-OP-03-F0.03) Traceability and record control were verified. - Interviews with Mr. Ali Eid and Mr. Mohammed ElFekky confirmed adequate competence and effective use of the SAP system. - Warehouse personnel demonstrated awareness of applicable food storage regulations in accordance with the Food Safety National Association Guidelines (4th Edition, 01/01/2024). |
OK |
| 5.1 , 5.2 , 5.3 , 5.4 , 9.3 | Top Management | - The top management demonstrates the review of all actions and suggestions for HSE verified through interview and HSE monthly committee dated 27/1/2026. - - The Management Review meeting dated 25/12/2025 was reviewed during the audit. The review was found to address all required inputs of the applicable management system standards, including audit results, customer feedback, process performance, compliance obligations, risks and opportunities, and resource adequacy. The outputs of the management review included decisions related to improvement actions and strategic direction, including expansion of production capacity. The management review process was found to be effectively implemented and aligned with the requirements of the Integrated Management System. The top management shows commitment to HSE and provide the necessary leadership which also shown in EDEX policy verified through interview with top management and reviewed the policy (EDEX-IMS-PO01.AR) - The organization clearly apply the worker participation and consultation, verified through the interview with workers and workers participation- consultation form (EDEX-HSE/OP5-FO.04) to identify the hazards, risks and suggested controls. - The organizational structure EDEX-HR01lOC-01 was reviewed and found to be documented and communicated. Job descriptions EDEXHR-OP01FO/01 were verified and found to clearly define roles, responsibilities, and authorities for relevant positions. |
OK |