Type: 1St Stage
Lead Auditor: Mohamed Fouad (MF)
Man Days: 1.0

Strength Point:
Area for Improvement: Observation: Minor NCR: Major NCR: Team Leader Recommandations: Audit Team:

• Mohamed Fouad (TL)
• Wael Abo Hashem (TM)

Auditees:

• GEN. Hesham Lotfy (Alexandria International Stadium Manager (opening - closing))
• Hesham Elsaid (QMS Manager (Closing))
• Rehab Nafea (public relations (opening - closing))

Findings

Clause No.	Requirements/Departement	Evidence	Result
4.1 - 4.2	QMS	- A documented SWOT analysis has been prepared for Alexandria International Stadium, identifying internal strengths and weaknesses as well as external opportunities and threats relevant to its activities and services. - A documented register of interested parties (Form MAN-P01-F03) is established and includes relevant stakeholders such as the Alexandria Governorate (????? ??? ?????? ??????????) as an interested party, together with their related needs and expectations.	OK
4.3	QMS	The scope of the Quality Management System for Alexandria International Stadium is defined in the Quality Manual as: “Organization and management of sports, cultural, artistic and social events at Alexandria International Stadium.” Design and development activities are explicitly excluded from the scope.	OK
4.4	QMS	all processes are defined based on the process approach as required by ISO 9001:2015	OK
5.1	QMS	Top management was interviewed during the Stage 1 audit. The Stadium Director demonstrated awareness of the Quality Policy, quality objectives and the importance of meeting customer and regulatory requirements, and expressed clear commitment to the implementation and continual improvement of the Quality Management System.
5.2	QMS	A documented Quality Policy for Alexandria International Stadium is established and included in the Quality Manual. The policy expresses the organization’s commitment to meeting customer and regulatory requirements and to continual improvement of the Quality Management System.	OK
5.3	QMS	The organizational structure of Alexandria International Stadium is defined and documented in the Quality Manual, showing the main functions, reporting lines and responsibilities relevant to the Quality Management System.	OK
6.1	QMS	A documented procedure for risk management (MAN-P01) is established, supported by a Risk Assessment Register (MAN-P01-F01) used to identify, assess and record risks related to the activities of Alexandria International Stadium, together with the corresponding control actions.	OK
6.2	QMS	Documented quality objectives have been established for Alexandria International Stadium, consistent with the Quality Policy and relevant to the organization’s activities and services. The objectives are measurable and maintained as controlled documented information.	OK
7.2	QMS	A documented training procedure (MAN-P02) is established, including a training flowchart describing the steps for identifying needs, planning and implementing training. A Training List (MAN-P02-F01) is maintained as part of this procedure to record training activities and participants.	OK
7.5	QMS	A documented procedure for document control (MAN-P06) is established, describing the method for document coding, revision control and change management. A Master List (MAN-P06-F02) is maintained to control the status of documents, and a Document Change Request Form (MAN-P06-F01) is used to initiate and approve changes to documented information.	OK
9.1.2	QMS
9.2	QMS	An internal audit program has been established for Alexandria International Stadium. An internal audit was conducted on 3 December 2025, covering the relevant processes within the scope of the Quality Management System. The internal audit report shows that no nonconformities were identified as a result of this audit.	OK
9.3	QMS	A documented procedure for management review (QMS-MR-001) is established. A management review meeting was held on 3 December 2025, during which the performance of the Quality Management System and related inputs were reviewed and documented in the management review records.	OK
10.2	QMS

Open Corrective Action Form

Type: Stage 2 Audit Report
Lead Auditor: Mohamed Fouad (MF)
Man Days: 2.0

Strength Point:
Area for Improvement: Observation: Minor NCR: Major NCR: Team Leader Recommandations: Audit Team:

• Mohamed Fouad (TL)
• Wael Abo Hashem (TM)

Auditees:

• GEN. Hesham Lotfy (Stadium Manager (opening - closing))
• Hesham Elsaid (sports affairs (interview - Closing))
• Tamer Abd Elalim (administrative affairs (Closing))
• Alsimaa Mohamed (Maintenance (interview - Closing))
• Rehab Nafea (public relations (interview - opening - closing))
• ahmed saleh (technician (interview))
• Ibrahim Hesham (technician (interview))

Findings

Clause No.	Requirements/Departement	Evidence	Result
4.1-4.2-4.4-5.3- 6.1 - 9.2	administrative affairs	Context of the department identified Interested parties identified and evaluated Risks & opportunities assessed Roles, responsibilities & authorities defined Internal audit conducted on 03/122025	OK
4.1-4.2-4.4-5.3- 6.1-9.2-7.1.3-10.1	maintenance and facility	Context of the department identified Interested parties identified and evaluated Risks & opportunities assessed Roles, responsibilities & authorities defined Internal audit conducted on 03/122025 - The Maintenance Procedure (MAN-P03) is in place and implemented, supported by a maintenance process flowchart, and an equipment inventory list (MAN-P03-F06) has been established to identify and control maintained assets. - The Maintenance & Facility Department conducts daily inspections and records inspection observations for daily follow-up. - The daily inspection log was verified as objective evidence, covering (7) transformer rooms and (4) lighting towers control rooms, ensuring observations are recorded and tracked for closure. - Plumbing maintenance activities were verified through reviewing the in-house plumbing maintenance log, which documents performed tasks and follow-up/closure details. - Resources for key stadium systems maintenance (Fire alarm, Firefighting, Lighting, Track) are secured through Alexandria Governorate approvals. Ongoing follow-up: - Stadium Track rehabilitation/renewal — pending Legal Affairs response. - Utilization of unused facilities — 3 halls under study/processing. - Maintenance of the stadium display screen was verified as completed on 13/10/2025, and the activities of Green Heaven Company were verified, confirming the execution of fungicide and insecticide spraying, weed control, and chemical fertilization on 14/10/2025. - Maintenance of the central telephone system and internal lines was carried out in the presence of a representative from the General Administration of Projects and Workshops of the Governorate on 27/10/2025.	OK
4.1-4.2-4.4-5.3- 6.1-9.2 - 8.2 - 9.1	public relations	- Context of the department identified Interested parties identified and evaluated Risks & opportunities assessed Roles, responsibilities & authorities defined Internal audit conducted on 03/122025 - Feedback was collected from samples of fans and sports teams using the stadium through the Stadium Services Customer Satisfaction Survey, and the related survey records were verified as documented information to monitor and evaluate customer satisfaction. - Customer complaints are received through the Complaint Form (MAN-P04) and are logged and tracked in the Complaints Follow-up Log (MAN-P07-P02) to ensure monitoring, responsible assignment, response, and closure, including corrective actions when required.	OK
4.1-4.2-4.4-5.3- 6.1-9.2 8.1 - 8.5 - 8.6	sports affairs	- Context of the department identified - Interested parties identified and evaluated - Risks & opportunities assessed - Roles, responsibilities & authorities defined - Internal audit conducted on 03/122025 - Service requirements are determined based on the general league match schedule and official club requests to host matches at the stadium, which are then used as inputs for planning and service provision. - Match dates are planned and recorded in a schedule/plan, and prior to each match a security coordination meeting with the Alexandria Security Directorate is documented—attended by the stadium representative, Civil Protection representative, and the Clubs Association—followed by issuing formal meeting minutes confirming the agreed match arrangements. - A match assignment order is issued specifying the responsibilities and match-related instructions, and the assignment order for the Raya vs. Baladiyet El Mahalla match dated 20/11/2025 was reviewed as objective evidence.	OK
4.1-4.2-4.4-5.3- 6.1-9.2	security department	Context of the department identified Interested parties identified and evaluated Risks & opportunities assessed Roles, responsibilities & authorities defined Internal audit conducted on 03/122025 - The stadium is monitored through 104 surveillance cameras connected to a secured central control room equipped with 12 monitoring screens and protected by an FM-200 fire suppression system. - An Emergency and Evacuation Plan is in place and officially approved by the Occupational Health and Safety Office of the Manpower Authority.	OK

Open Corrective Action Form

No audit report recorded for this plan type.

No audit report recorded for this plan type.

No audit report recorded for this plan type.