Audit Report Entry for Sena Marine Services LLC
Audit Type:
1St Stage
Initial
Recertification
SV1
SV2
Strength Point:
1- Customer Satisfaction Monitoring Systematic follow-up with clients (e.g., Subsea 7) and measurable improvement in customer base from 23 to 39 clients reflect strong customer focus and positive market performance (Finding 7). 2- Product Release & Certification Products (Yokohama Fenders) underwent final inspection and certification by Bureau Veritas, ensuring conformity before delivery
Audit Objectives:
rify conformity of the QHSE Management System with the requirements of ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 standards, as applicable. Evaluate the effectiveness of the management system in ensuring that planned arrangements are implemented and maintained.
Area for Improvement:
NA
Observation:
The internal audit program has been implemented; however, its effectiveness is limited
Minor NCR:
NA
Major NCR:
NA
Man Days:
Team Leader Recommandations:
Enhance the internal audit program by allocating additional trained resources or engaging external auditors to strengthen audit independence and effectiveness.
Audit Findings
Clause No.
Requirements/Departement
Evidence
Result
Delete
Understanding the organization and its context
Company has established procedure to define the internal and external issue related to the QHSE scope of operation Internal & External Issue Register Form SENA-QHSE-F01 List of Interested parties and their requirements SENA-QHSE-F02 need to be updated
Delete
Understanding the needs and expectations of interested parties
List of Interested parties and their requirements SENA-QHSE-F02 need to be updated
Delete
Determining the scope of the QMS
Determining the scope of the QMS
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QMS and its processes
The process needed for providing the services are clearly defined
Delete
Leadership and commitment
Top management commitment has been observed during the audit , by attend the opening and closing meeting as well as the evidence of attend the management review Sena Marine - Organization Chart- May 2023 Company has defined its quality policy , to cover all requirements in clause 5.2. Quality, Health, Safety and Environmental Policy QHSE POLICY (Integrated Policy) SENA-QHSE-F04 Issue No.1 Issue date.01 Jan. 2023
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Quality policy
Company has defined its quality policy , to cover all requirements in clause 5.2. Quality, Health, Safety and Environmental Policy QHSE POLICY (Integrated Policy) SENA-QHSE-F04 Issue No.1 Issue date.01 Jan. 2023
Delete
Organizational roles, responsibilities and authorities
The top management has assigned a responsible to report and follow up the effectiveness of QMS implementation Job Description SENA-QHSE-P09-F10
Delete
Actions to address risks and opportunities
Addressing QHSE Risks & Opportunities, Hazard Identification and QHSE Risk Assessment Procedure SENA-QHSE-P01 SENA-QHSE-P01-F01 Hazard Marine Risk Register _offshore support SENA-QHSE-P01-F01 Hazard Marine Risk Register Bunker (cargo supply) SENA-QHSE-P01-F02 Health Marine Risk Register SENA-QHSE-P01-F03 significant environmental aspects list SENA-QHSE-P02 Safety Emergency Response Procedure
Delete
Quality objectives and planning to achieve them
The organization has established documented objectives in the form SENA-QHSE-P16-F01. Evidence: The objectives include: Establishing Sena Marine Fabrication Yard in Eltabia. Achieving Zero Accident HSE Target. Objectives are clearly defined, measurable, and aligned with the organization’s strategic direction and HSE commitment.
Delete
Planning of changes
There were no changes need planning
Delete
Resources
monitoring and measuring resurses used in operation calibrated (GAS detector ALTAIR4XR S/N00086659 calibration certificate dated 03/06/24)
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competence
The competence of employees was verified by sampling the seafarer Mr. Bassem Younis Abdallah. personnel file was reviewed and compared against the required competence criteria for the position Deck Hand on Board.
Delete
awareness
awareness of the company’s policy and objectives was verified. by sampling the seafarer Mr. Bassem Younis Abdallah
Delete
Communication
The company has defined reporting system based on the Email or doc. report SENA-QHSE-P10-F05 Communication log
Delete
Operational planning and control
SENA-QHSE-P12 Safety operational control Procedure
Delete
Determination of requirements for products and services
A sample process was traced Verification was conducted for the Inspection & Recertification of two Yokohama Fenders Client Subsea 7 ,job order C002-Q-015-24-MM dated 11/Aug including review of related documentation and alignment with customer requirements. The process was properly implemented, and customer requirements were considered and verified during execution.
Delete
Design and development of products and services
NA
Delete
Control of externally provided processes, products and services
The audit verified the process of inspection and supplier evaluation. Inspection of two containers was conducted by RINA, an accredited inspection body. The company was evaluated as a supplier, and the evaluation record was available. Purchase Order No. V009-SP001-NM addressed to Sigma Company for the supply of marine paints was reviewed, along with the record of its evaluation as an external service provider (Marine Paint). The organization has effectively controlled and documented the evaluation of external providers in accordance with requirements.
Delete
Production and service provision
A sample process was traced Verification was conducted for the Inspection & Recertification of two Yokohama Fenders Client Subsea 7 ,job order C002-Q-015-24-MM dated 11/Aug including review of related documentation and alignment with customer requirements. The process was properly implemented, and customer requirements were considered and verified during execution.
Delete
Release of products and services
The final inspection and release of products were verified. Two Yokohama rubber fenders (4000MM L, 50KPI pressure) underwent final inspection, with a certificate of conformity issued by Bureau Veritas (BV). The final inspection and release process was properly implemented, and evidence of conformity was maintained as per requirements.
Delete
Control of nonconforming outputs
The control of non-conformity services not found during the audit
Delete
Monitoring, measurement, analysis and evaluation
Customer satisfaction is monitored and evaluated after each operation. Verification was conducted through customer feedback emails (e.g., Subsea 7). Customer satisfaction was also measured via market share analysis, showing an increase in the client base from 23 clients at the beginning of the year to 39 clients currently. The organization demonstrated effective monitoring of customer satisfaction, with positive growth trends confirming enhanced client trust and market presence.
Delete
Internal audit
The company has defined IA procedure SENA-QHSE-P14 Internal Audit Procedure, SENA-QHSE-P14-F01 Internal Audit Programme SENA-QHSE-P14-F02 Internal Audit Plan 14/6/2023 Internal Audit Checklist SENA-QHSE-P14-F03 Internal Auditor Report SENA-QHSE-P14-F04 The internal audit program has been implemented; however, its effectiveness is limited. Due to the relatively small number of employees, the internal audit coverage and independence were constrained, resulting in reduced robustness of the audit process. Result: While the requirement for conducting internal audits is fulfilled, the audit process shows limited depth. Recommendation: Enhance the internal audit program by allocating additional trained resources or engaging external auditors to strengthen audit independence and effectiveness.
Delete
management review
During management review, resources were allocated to support strategic projects. Specific resources have been assigned for establishing the SENA Marine Fabrication Yard with the aim of enhancing the company’s service offerings. The management review demonstrated commitment to continuous improvement through proper resource planning and allocation.
Delete
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