Audit Report Entry

Audit Report Entry for NANMAR SHIPPING AGENCY AND GENERAL IMPORT AND EXPORT

Audit Type:

Strength Point:

Audit Objectives:

Area for Improvement:

Observation:

Minor NCR:

Major NCR:

Man Days:

Team Leader Recommandations:

Audit Findings

Clause No.	Requirements/Departement	Evidence	Result	Delete
	operations	Customer requirements for Meric Maritime related to the discharge operation of vessel Unzil Ana on 28/06/2025 were clearly defined through an official email communication. An official email from the client specifying the requirements for the discharge operation was reviewed during the audit.
	operation	Customer requirements were reviewed, and the organization confirmed its ability to meet the specified requirements, including the expected vessel arrival date and cargo details. A confirmation email was sent to the client accordingly. Email correspondence showing the review of customer requirements, verification of capability, and confirmation of acceptance was verified during the audit. manafist of cargo vessel M/V Unzil ANA Alex port B/L No.1and cargo plan
	Design	NA
	Control of Production and Service Provision	The service provision process was verified, including the notification of readiness for discharge submitted through the MTS system on 28/06/2025. The MTS system record confirming the readiness notification for discharge on the stated date was reviewed during the audit.
	Control of Externally Provided Processes, Products, and Services	Records of supplier evaluation for United Marine were reviewed, confirming that the evaluation was performed and documented as per the company’s approved supplier management process.
	Release of Products and Services	This demonstrates compliance with ISO 9001:2015, clause 8.6, ensuring that product/service release is controlled and properly authorized prior to delivery to the customer. ststement of factsfor UNZILE ANA IMO913367 CODE 25/ALEX/G2/643
	Customer Satisfaction	Customer satisfaction is verified through email correspondence, where clients provide feedback following the completion of services. Email records containing customer responses and feedback were reviewed as evidence of satisfaction measurement.
	Competence	The functional and competency requirements for Mr. Osama Ibrahim Ahmed Ibrahim were verified by reviewing his personnel file and comparing his qualifications and experience against the defined job requirements. The employee file, including educational certificates, experience records, and job description, was reviewed and found consistent with the position’s competency requirements. The verification confirms compliance with ISO 9001:2015, clause 7.2, ensuring that personnel performing work affecting quality are competent based on education, training, and experience.
	understanding the organization and its context	Procedure PD-NAN-09 issue 2 is used for identification of issues and the form FM-NAN- 09-01 is used for internal and external issue determination
	Understanding the needs and expectations of interested parties	Procedure PD-NAN-09 issue 2 is used for identification of issues and the form FM-NAN- 09-04 is used for interested parties' determination
	Leadership and commitment	Has been checked through provision of rescources and the employees culture.
	Quality policy	The policy as required no change.
	Organizational roles, responsibilities and authorities	job deskription for agent repræsentative/boarding agent has been checked for proper qualification, authority and responsibility
	Awareness	Employee awareness regarding company policies, objectives, and quality-related responsibilities was observed during interviews and site discussions.
	Communication	The operation reporting has been observed for the vessel Unzil Ana dated 28/06/2025, such as arrival report , statement of fact, and draft DIA
	Documented information	The company choose to have its system tranferd to electronic base, however, the document control procedure need to enhance the control procedure for electronic data.

Audit Team

Name	Role	Delete

Auditees

Name	Position	Delete

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