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Edit Audit Report (SV1) for NANMAR SHIPPING AGENCY AND GENERAL IMPORT AND EXPORT
Quotation:
GCB-2025-09-0004
Address:
Headquarter: 10, Masjed Nasser Str., Smouha, Alexandria, Egypt
Contact Person:
Eng. Nermeen
Email:
nanmar@nanmar.com
Strength Point:
NA
Audit Objectives:
evaluate the conformity, implementation, and effectiveness of the Quality Management System (QMS) established in accordance with ISO 9001:2015 requirements.
Area for Improvement:
the document control procedure need to enhance the control procedure for electronic data.
Observation:
NA
Minor NCR:
Major NCR:
Team Leader Recommandations:
This audit represents the First Surveillance Audit conducted to verify the continued conformity, implementation, and effectiveness of the organization’s Quality Management System (QMS) in accordance with the requirements of ISO 9001:2015.
No. of Man-Days:
Auditors:
Auditor Name
Auditor Role
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Auditee Members:
Auditee Name
Position
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Audit Findings:
Delete
Clause No.
Requirements/Departement
operations
Evidence
Customer requirements for Meric Maritime related to the discharge operation of vessel Unzil Ana on 28/06/2025 were clearly defined through an official email communication. An official email from the client specifying the requirements for the discharge operation was reviewed during the audit.
Result
OK
NC
NA
Delete
Clause No.
Requirements/Departement
operation
Evidence
Customer requirements were reviewed, and the organization confirmed its ability to meet the specified requirements, including the expected vessel arrival date and cargo details. A confirmation email was sent to the client accordingly. Email correspondence showing the review of customer requirements, verification of capability, and confirmation of acceptance was verified during the audit. manafist of cargo vessel M/V Unzil ANA Alex port B/L No.1and cargo plan
Result
OK
NC
NA
Delete
Clause No.
Requirements/Departement
Design
Evidence
NA
Result
OK
NC
NA
Delete
Clause No.
Requirements/Departement
Control of Production and Service Provision
Evidence
The service provision process was verified, including the notification of readiness for discharge submitted through the MTS system on 28/06/2025. The MTS system record confirming the readiness notification for discharge on the stated date was reviewed during the audit.
Result
OK
NC
NA
Delete
Clause No.
Requirements/Departement
Control of Externally Provided Processes, Products, and Services
Evidence
Records of supplier evaluation for United Marine were reviewed, confirming that the evaluation was performed and documented as per the company’s approved supplier management process.
Result
OK
NC
NA
Delete
Clause No.
Requirements/Departement
Release of Products and Services
Evidence
This demonstrates compliance with ISO 9001:2015, clause 8.6, ensuring that product/service release is controlled and properly authorized prior to delivery to the customer. ststement of factsfor UNZILE ANA IMO913367 CODE 25/ALEX/G2/643
Result
OK
NC
NA
Delete
Clause No.
Requirements/Departement
Customer Satisfaction
Evidence
Customer satisfaction is verified through email correspondence, where clients provide feedback following the completion of services. Email records containing customer responses and feedback were reviewed as evidence of satisfaction measurement.
Result
OK
NC
NA
Delete
Clause No.
Requirements/Departement
Competence
Evidence
The functional and competency requirements for Mr. Osama Ibrahim Ahmed Ibrahim were verified by reviewing his personnel file and comparing his qualifications and experience against the defined job requirements. The employee file, including educational certificates, experience records, and job description, was reviewed and found consistent with the position’s competency requirements. The verification confirms compliance with ISO 9001:2015, clause 7.2, ensuring that personnel performing work affecting quality are competent based on education, training, and experience.
Result
OK
NC
NA
Delete
Clause No.
Requirements/Departement
understanding the organization and its context
Evidence
Procedure PD-NAN-09 issue 2 is used for identification of issues and the form FM-NAN- 09-01 is used for internal and external issue determination
Result
OK
NC
NA
Delete
Clause No.
Requirements/Departement
Understanding the needs and expectations of interested parties
Evidence
Procedure PD-NAN-09 issue 2 is used for identification of issues and the form FM-NAN- 09-04 is used for interested parties' determination
Result
OK
NC
NA
Delete
Clause No.
Requirements/Departement
Leadership and commitment
Evidence
Has been checked through provision of rescources and the employees culture.
Result
OK
NC
NA
Delete
Clause No.
Requirements/Departement
Quality policy
Evidence
The policy as required no change.
Result
OK
NC
NA
Delete
Clause No.
Requirements/Departement
Organizational roles, responsibilities and authorities
Evidence
job deskription for agent repræsentative/boarding agent has been checked for proper qualification, authority and responsibility
Result
OK
NC
NA
Delete
Clause No.
Requirements/Departement
Awareness
Evidence
Employee awareness regarding company policies, objectives, and quality-related responsibilities was observed during interviews and site discussions.
Result
OK
NC
NA
Delete
Clause No.
Requirements/Departement
Communication
Evidence
The operation reporting has been observed for the vessel Unzil Ana dated 28/06/2025, such as arrival report , statement of fact, and draft DIA
Result
OK
NC
NA
Delete
Clause No.
Requirements/Departement
Documented information
Evidence
The company choose to have its system tranferd to electronic base, however, the document control procedure need to enhance the control procedure for electronic data.
Result
OK
NC
NA
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