Job Title: Lead Auditor
Department: Certification
Reports To: Certification Manager / Head of Certification
Job Summary
The Lead Auditor is responsible for planning, leading, and executing management system audits at client organizations in accordance with applicable standards such as ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, ISO 22000:2018, ISO 27001:2022, and ISO 20000-1. The Lead Auditor manages audit teams, ensures the quality and integrity of audit processes, prepares comprehensive audit reports, and provides recommendations regarding certification decisions. The role upholds impartiality, confidentiality, and compliance with accreditation and company requirements.

Key Authorities
• Plan, assign, and lead audit teams for certification, surveillance, and recertification audits.
• Approve audit plans, schedules, and allocation of responsibilities within the team.
• Make recommendations on certification, recertification, or follow-up actions based on audit outcomes.
• Review and approve audit reports prior to submission to Certification Manager.
• Liaise directly with clients regarding audit arrangements and findings.

Key Responsibilities
• Lead on-site and remote audits of client management systems against relevant ISO standards.
• Prepare detailed audit plans, checklists, and resource allocations for audit assignments.
• Guide and supervise audit team members, ensuring adherence to audit protocols and standards.
• Collect and verify objective evidence through interviews, observations, and document review.
• Identify and document nonconformities, best practices, and areas for improvement.
• Conduct opening and closing meetings with client management to communicate audit scope, findings, and recommendations.
• Prepare, review, and submit clear and accurate audit reports in a timely manner.
• Ensure impartiality, objectivity, and confidentiality throughout the audit process.
• Keep up-to-date with changes in applicable ISO standards, accreditation requirements, and industry best practices.
• Mentor and support auditors through training and feedback.
• Participate in auditor calibration and continuous professional development activities.

Qualifications
• Bachelor’s degree in Engineering, Science, Information Technology, Environmental Studies, Food Safety, or a related field.
• Certification as a Lead Auditor for relevant ISO standards is required.
• Minimum 5 years of professional experience in auditing, with at least 3 years as an auditor and experience in leading audit teams.
• Comprehensive knowledge of management system standards and audit methodologies.
• Exceptional leadership, analytical, and problem-solving abilities.
• Excellent communication, report writing, and interpersonal skills.
• High attention to detail, impartiality, and ethical conduct.
• Proficiency in MS Office and audit management tools.

Key Competencies
• Leadership and team management
• Analytical thinking and decision-making
• Communication and presentation skills
• Impartiality and integrity

Work Environment
Work involves frequent travel to client sites and occasional remote audits. The role requires the use of computers and standard office/audit equipment. Physical demands are minimal but may include site inspections requiring walking, standing, or light lifting.
Compensation and Benefits
• Salary: Competitive, based on experience and qualifications.
• Benefits: Health insurance, annual leave, professional development, travel allowances, and other standard company benefits.

Job Title: Technical Reviewer
Department: Certification
Reports To: Certification Manager / Head of Certification
Job Summary
The Technical Reviewer is responsible for conducting independent, impartial reviews of audit reports, corrective actions, and supporting documentation for certification, surveillance, and recertification audits to ensure compliance with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, ISO 22000:2018, ISO 27001:2022, and ISO 20000-1 standards. This role ensures that all certification recommendations meet accreditation requirements and internal quality standards.

Key Authorities
• Approve or reject audit reports based on technical accuracy and completeness.
• Request clarification or additional evidence from auditors or clients as needed.
• Recommend certification decisions to the Certification Manager.
• Escalate unresolved technical issues to the Certification Manager or appropriate authority.

Key Responsibilities
• Review audit reports and evidence for conformity with applicable ISO standards and accreditation requirements.
• Evaluate corrective actions and verify their effectiveness before recommending certification decisions.
• Ensure all documentation is accurate, complete, and meets internal and external requirements.
• Maintain impartiality, confidentiality, and objectivity in all reviews.
• Communicate findings and provide constructive feedback to auditors and audit teams.
• Stay current on changes and updates to relevant ISO standards and certification body policies.
• Support the Certification Manager during internal and external audits or accreditation assessments.
• Participate in continuous improvement activities for the certification review process.

Qualifications
• Bachelor’s degree in Engineering, Science, Information Technology, Food Safety, Environmental Science, or a related field.
• Professional qualifications or Lead Auditor certification in at least one relevant ISO standard (e.g., ISO 9001, ISO 14001, ISO 45001, ISO 22000, ISO 27001, ISO 20000-1).
• Minimum 3 years’ experience in auditing or technical review of management systems.
• Demonstrated experience in reviewing audit documentation for the specified ISO standards.
• In-depth knowledge of management system standards and audit methodologies.
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to work independently and manage multiple reviews concurrently.

Key Competencies
• Technical expertise in relevant ISO standards
• Impartiality and integrity
• Analytical and problem-solving skills
• Effective communication and feedback

Work Environment
Work is primarily office-based with the possibility of remote work. Occasional travel may be required for meetings or assessments. The role involves reviewing digital audit files and documents using standard office software. Physical demands are minimal.
Compensation and Benefits
• Salary: Competitive, based on experience and qualifications.
• Benefits: Health insurance, annual leave, professional training, performance bonuses, and other standard company benefits.