| Name | TRIUMPH SHIPPING CO. |
|---|---|
| Address | 10 Mohamed Masoud St.Wabour El Mayah, Bab Sharqi, Alexandria, Egypt |
| Contact Person | Mrs. Yassmin Zaki |
| quality@triumphsc.org | |
| Audit Criteria | ISO 9001 |
| Scope | Ship Management and Shipping Agency |
| EA Code | 35 |
| Date | From | To | Activity (Department) | Auditor | Auditee |
|---|---|---|---|---|---|
| 2024-08-22 | 09:00:00 | 09:30:00 | Opening Meeting | AB | Top Management |
| 2024-08-22 | 09:30:00 | 10:31:00 | QA | AB | Manager/ Staff |
| 2024-08-22 | 10:30:00 | 11:30:00 | Technical department (Marine) | AB | Manager/ Staff |
| 2024-08-22 | 11:30:00 | 12:00:00 | Break | AB | NA |
| 2024-08-22 | 12:00:00 | 13:00:00 | Technical department (Engineering) | AB | Manager/ Staff |
| 2024-08-22 | 13:00:00 | 14:30:00 | QA | AB | Manager/ Staff |
| 2024-08-22 | 14:30:00 | 15:45:00 | Shipping Agency | AB | Manager/ Staff |
| 2024-08-22 | 15:45:00 | 16:00:00 | Auditor Meeting | AB | NA |
| 2024-08-22 | 16:00:00 | 16:15:00 | Washup Meeting | AB | Mangers |
| 2024-08-22 | 16:15:00 | 16:30:00 | Closing Meeting | AB | Top Management |
| Date | From | To | Activity (Department) | Auditor | Auditee |
|---|---|---|---|---|---|
| 2025-08-10 | 10:00:00 | 10:15:00 | Open meeting | All | Top management |
| 2025-08-10 | 10:15:00 | 11:15:00 | QA | T | department |
| 2025-08-10 | 11:15:00 | 12:00:00 | HR | T | department |
| 2025-08-10 | 12:00:00 | 12:30:00 | Technical department (Engineering) | T | department |
| 2025-08-10 | 12:30:00 | 13:00:00 | Technical department (Marine) | T | department |
| 2025-08-10 | 13:00:00 | 13:15:00 | Break | T | department |
| 2025-08-10 | 13:15:00 | 14:00:00 | Shipping Agency | T | department |
| 2025-08-10 | 14:00:00 | 14:15:00 | auditor meeting | T | NA |
| 2025-08-10 | 14:15:00 | 14:30:00 | washup meeting | T | management |
| 2025-08-10 | 14:30:00 | 14:45:00 | closing meeting | T | Top management |
| Date | From | To | Activity (Department) | Auditor | Auditee |
|---|---|---|---|---|---|
| 2023-09-19 | 09:00:00 | 09:30:00 | Opening Meeting | ALL | Top Management |
| 2023-09-19 | 09:30:00 | 11:30:00 | QA | MF | Manager/ Staff |
| 2023-09-19 | 09:30:00 | 11:30:00 | DPA | AB, AK | Manager/ Staff |
| 2023-09-19 | 11:30:00 | 13:00:00 | Technical department (Marine) | AK | Manager/ Staff |
| 2023-09-19 | 11:30:00 | 13:00:00 | Technical department (Engineering) | MF, AB | Manager/ Staff |
| 2023-09-19 | 13:00:00 | 14:00:00 | Break | ALL | NA |
| 2023-09-19 | 14:00:00 | 15:30:00 | HR | AK, MF | Manager/ Staff |
| 2023-09-19 | 14:00:00 | 15:30:00 | Shipping Agency | AB | Manager/ Staff |
| 2023-09-19 | 15:30:00 | 16:00:00 | Auditor Meeting | ALL | NA |
| 2023-09-19 | 16:00:00 | 16:15:00 | Washup Meeting | ALL | Managers |
| 2023-09-19 | 16:15:00 | 16:30:00 | Closing Meeting | ALL | Top Management |
| Clause No. | Requirements/Departement | Evidence | Result |
|---|---|---|---|
| 4.1 | Understanding the organization and its context | The business risk process has been checked for the defined of the I&E issues for sample departments such as Technical and shipping agency departments | Compliant |
| 4.2 | Understanding the needs and expectations of interested parties | The business risk process has been checked for the defined of the interested parties for sample departments such as Technical and shipping agency departments | Compliant |
| 4.3 | Determining the scope of the QMS | The scope has been defined in the QM as Ship Management and Shipping Agency with defined exclusion for 8.3 since there is no design activities and no change in the defined scope | Compliant |
| 4.4 | QMS and its processes | The process approach for sample departments have been checked for KPI , input , output, control and resources | Compliant |
| 5.1 | Leadership and commitment | Top management commitment has been observed through the opening meeting and closing meeting and the discussion of the previous audit finding as well as the audit result, and implements all the improvement points, also well follow up for all the objectives set. | Compliant |
| 5.2 | Quality policy | The quality policy has been checked for continue suitability and communication through the system implementation | Compliant |
| 5.3 | Organizational roles, responsibilities and authorities | The JD of some positions have been checked along with the crew list of the M/V, the checked sample have been found to comply with the IMO requirements | Compliant |
| 6.1 | Actions to address risks and opportunities | The business risk have been checked with the system implementation and found effective system implementation for the operational control defined | Compliant |
| 6.2 | Quality objectives and planning to achieve them | All the defined objectives have good plan with improvement to the QMS. The company objectives has been set indirectly to support Egypt 2030 and IMO green policy setting objectives to decrease the use of papers by 20%. Also the objectives have been set in enhance the quality of the QMS by increase market share by 25%. | Compliant |
| 6.3 | Planning of changes | The system has MOC in place, however there is no defined case. | Compliant |
| 7.1 | Resources | The resources have been checked for the human resources , the Equipment management include the maintenance and calibration , also the work enviroemntat as well as the infrastructure have been checked for suitability | Compliant |
| 7.2 | Competence | The competencies of the M/V crew members have been checked and found comply with the IMO requirements. The sample from crewing is annual apprise for chief officer and the lead accountant from the head office has been checked as well. Part of Company activities are to share in the social responsibilities (CSR). This observed through the ]appanies university' students and Arab Academy as well. Also the traing plan for 2023 has been observed, training from 6/7/2023 to 20/7/2023 and 17/9/2023 to 24/9/2023 | Compliant |
| 7.3 | Awareness | The awareness of the employees has been checked for the requirements of the company requirements | Compliant |
| 7.4 | Communication | The reporting system between the technical department and the operating MVs and found all reports are complete for the checked period. The checked reports done by the Marine superintended and the machine superintended and the Shipping agency reporting for the owned new projects for the client and management | Compliant |
| 7.5 | Documented information | The document control procedure implementation has been checked during the audit by review the control of observed procedure and the records. | Compliant |
| 8.1 | Operational planning and control | The planning for the operation include the MVs control and the shipping agency operation and projects follow up has been observed to be effective planning During the audit the The operation of M/V Horria2 has been checked. All M/V certificates have been checked using DNV survey website. The website shows that all M/V certificates are complying. Example of certificate checked date survey dated 27-7-2027. Ballast water management 24-10-2025. Also the marine Department has Established new application for the monitoring of the operation conditions to comply with fuel consumption new regulation and the economic of the ship management operation. | Compliant |
| 8.2 | Determination of requirements for products and services | All clients' requirements for the selected sample have been checked to be will defined and communicated to the team through email or meeting. The customer feedback is observed to be positive. The client requirement for M/V stolt endurance has been checked through Email dated 15/2/2022 requesting service agency.at Shoukhna Port, to monitor the loading of flow meter from 300 MT/hr to 450 MT/hr. all monitoring of operation done through Whadsapp group and then send by Email. Sample of Data has been checked for message dated 31/12/2022 time 11 AM mass flow rate was 427 MT/Hr COB15766MT temp 28.4°C and the Email dated 31/12/2022@2:15PM | Compliant |
| 8.3 | Design and development of products and services | NA | Not Applicable |
| 8.4 | Control of externally provided processes, products and services | The external providers operation and performance have been observed to be controlled Eeeeeeeeesupplies evaluation for year. 2022 has been checked, all suppliers have been evaluated such as (TMS) Sample of PO, Request for Horria2 #65/ 2023 for Compressed an filter dated 5/5/2023 inv# 11045636 Dated 12/5/2023, Recived 18/6/2023. Another sample, Request #61/2023 dated 15/4/2023 for anti heeling system level switch for tank wall. Delivery date was 26/6/2023 by Email dated 5/8/2023. | Compliant |
| 8.5 | Production and service provision | The shipmengment and shipping agency operation are the QMS core business found that they provided according to the IMO regulation and Egyptian legal requirements as well as the international requirements. The company provides the shipmagngement services to its own ships. The company also provide shipping agency services to its ships as well as other clients. Such as shipping agency services to Solt endurance M/V. During the audit the operation of shipmagngement service observed form marine Department design program such as Ship followup program. Fleet status at 8 AM on 19/9/2023, voyage monthly reports, the report include Departure, Arrival, shifting as well as data analysis | Compliant |
| 8.6 | Release of products and services | All the release activities conducted are reviewed and found as per the company procedure. | Compliant |
| 8.7 | Control of nonconforming outputs | There is no case found during the audit. | Compliant |
| 9.1 | Monitoring, measurement, analysis and evaluation | The KPIs for selected departments have been reviewed. KPIs have been analyzed using control charts. All proper KPIs control charts observed to be in compliance with QMS. However, the control charts don't show the upper and lower limits. Also customer satisfaction has been observed that customers are satisfied with company services. The company QA dept. has Defined many Data analysis for Different activities, such as operating and shipping agency. The data analysis Las included KPIs, operation parameters, and cargo. | Compliant |
| 9.2 | Internal audit | The IA program for the last period has been observed to comply with the requirements of ISO 9001:2015 and company procedure, last IA was conducted in 28/8/2023 with defined 11 NCRs and 3 AFI. Last ISM audit conducted by DNV dated 10/2022. As part of ISM audit is the ISMS audit, so , the ISMS auditors competency need enhancement. | Compliant |
| 9.3 | Management review | The MR is conducted in 30/3/2023 to discuss all the operation and system performance of 2022 and the risk effect on market and the improvement for the next period. | Compliant |
| 10.1 | General | The company has used all the defined tools of improvement by the ISO 9001 especially the objectives to improve the business and enhance the operational control to increase the opportunities. | Compliant |
| 10.2 | Nonconformity and corrective action | The NCRs have reviewed for the proper corrective actions and determination of root cause analysis. The conceive actions have been checked for Defined NCRs, however, the root cause analysis is Defined but need to be enhanced. | Compliant |
| 10.3 | Continual improvement | The continual improvement has been observed through the new activities found on the shipping agency department and the MVs availability | Compliant |
| - | Use of logo and trademark | The use of logo was used as per GCB requirements | Compliant |
| Clause No. | Requirements/Departement | Evidence | Result |
|---|---|---|---|
| 4.1 | Understanding the organization and its context | The business risk process has been checked for the defined of the I&E issues for sample departments such as Technical and shipping agency departments | Compliant |
| 4.2 | Understanding the needs and expectations of interested parties | The business risk process has been checked for the defined of the interested parties for sample departments such as Technical and shipping agency departments | Compliant |
| 4.3 | Determining the scope of the QMS | The scope has been defined in the QM as Ship Management and Shipping Agency with defined exclusion for 8.3 since there is no design activities | Compliant |
| 4.4 | QMS and its processes | The process approach for sample departments have been checked for KPI , input , output, control and resources | Compliant |
| 5.1 | Leadership and commitment | Top management commitment has been observed through the opening meeting and closing meeting and the discussion of the previous audit finding as well as the audit result, and implements all the improvement points, also well follow up for all the objectives set. | Compliant |
| 5.2 | Quality policy | The quality policy has been checked for continue suitability and communication through the system implementation | Compliant |
| 5.3 | Organizational roles, responsibilities and authorities | The JD of some positions have been checked along with the crew list of the M/V, the checked sample have been found to comply with the IMO requirements | Compliant |
| 6.1 | Actions to address risks and opportunities | The business risk have been checked with the system implementation and found effective system implementation for the operational control defined | Compliant |
| 6.2 | Quality objectives and planning to achieve them | All the defined objectives have good plan with improvement to the QMS The company has defined three objectives and their plans. The objectives plan need to be enhanced. | Compliant |
| 6.3 | Planning of changes | The QA has implemented the mechanism of MOC in defined cases. | Compliant |
| 7.1 | Resources | The resources have been checked for the human resources , the Equipment management include the maintenance and calibration , also the work enviroemntat as well as the infrastructure have been checked for suitability | Compliant |
| 7.2 | Competence | The annual Training program for year 2024 has been checked. The ISM training for the internal auditor has been reviewed. The training conducted from 21-4-2024 to 234-2024, the training conducted by DPA of the company . The course has been evaluated using form OPM 07/06 also the effectiveness of the training has been reviewed on form OPM 07/07 . The company also issued for each trainee a certificate of course compotation dated 4/5/2024 | Compliant |
| 7.3 | Awareness | The awareness of the employees has been checked for the requirements of the company requirements | Compliant |
| 7.4 | Communication | The reporting system between the technical department and the operating MVs and found all reports are complete for the checked period. The checked reports done by the Marine superintended and the machine superintended and the Shipping agency reporting for the owned new projects for the client and management | Compliant |
| 7.5 | Documented information | The document control procedure implementation has been checked during the audit by review the control of observed procedure and the records. | Compliant |
| 8.1 | Operational planning and control | The planning for the operation include the MVs control and the shipping agency operation and projects follow up has been observed to be effective planning During the audit the monthly status report by class has been reviewed for required maintenance. The maker Engine instructions have been reviewed during the audit Also the project plan for Huraira 2 for crankshaft removal Dated Aug 2024 has been reviewed . The activity has been completed by workshop The modern Art Institution | Compliant |
| 8.2 | Determination of requirements for products and services | All clients' requirements for the selected sample have been checked to be will defined and communicated to the team through email or meeting. The customer feedback is observed to be positive The agency department has been audited for client requirements. Email dated 24/7/2024 from MV XI. Brightness Chemical tanker for berthing has been Checked as client Requirements | Compliant |
| 8.3 | Design and development of products and services | NA | Not Applicable |
| 8.4 | Control of externally provided processes, products and services | The external providers operation and performance have been observed to be controlled | Compliant |
| 8.5 | Production and service provision | The ship management and shipping agency operation are the QMS core business found that they provided according to the IMO regulation and Egyptian legal requirements as well as the international requirements. The operation specialist has sent all the quay properties for the MV XT brightness. The vessel has sent all the required documents on Q 88 form General Deceleration Crew defect deceleration, IMO crew list , store decertation The pre arrival information Voyage Memo Stowage plan Also, the shipping Order Dated 3/24 , time log by SGS, NOR Statement of fact dated 29/ 7/2024 and the BL # 1 dated. 22/7/2024 Cargo Manifest | Compliant |
| 8.6 | Release of products and services | All the release activities conducted are reviewed and found as per the company procedure. | Compliant |
| 8.7 | Control of nonconforming outputs | There is no case found during the audit. | Compliant |
| 9.1 | Monitoring, measurement, analysis and evaluation | The KPIs for selected departments have been reviewed | Compliant |
| 9.2 | Internal audit | The IA program for the last period has been observed to comply with the requirements of ISO 9001:2015 and company procedure, last IA was conducted in Aug 2024 with defined 2 NCRs The IA of 2024 was reviewed to be as required by the standard. Sample of audits has been checked. Marine department IA report dated 27/2/2024 and Engine department 7/8/2024. The audit report 1/2024 and its checklist as well was reviewed. The audit check list need to be enhanced. Also , the corrective action was reviewed. The corrective action need to be enhanced. | Compliant |
| 9.3 | Management review | The MR is conducted in 16/3/2024 to discuss all the operation and system performance of 2023 and the risk effect of red sea threats on market and the improvement for the next period. | Compliant |
| 10.1 | General | The company has used all the defined tools of improvement by the ISO 9001 especially the objectives to improve the business and enhance the operational control to increase the opportunities. | Compliant |
| 10.2 | Nonconformity and corrective action | The NCRs have reviewed for the proper corrective actions and determination of root cause analysis. | Compliant |
| 10.3 | Continual improvement | The continual improvement has been observed through the new activities found on the shipping agency department and the MVs availability | Compliant |
| - | Use of logo and trademark | The use of logo was used as per GCB requirements | Compliant |
| Clause No. | Requirements/Departement | Evidence | Result |
|---|---|---|---|
| 9.2 | QA | last internal audit 3/8/2025 6 NCR, IA annual audit program |
OK |
| 10.2 | QA | NCR # 15/4/2025 , closed, the review not done yet , 25/05/2025 HR , closed | OK |
| 6.2 | QA | objective 2024 completed by receiving Horia 3 , 18% share, for year 2025 keep the market share, the objective follow-up shows 17% of achievement | OK |
| 6.1 | QA | no change in issues and interested party requirements ,so risk management still the same., the only change is the name of Dhba port to be Nieom and decrease the number of berthing to 2 RORO | OK |
| 9.1.1 | QA | the KPI = fuel, oil consumption have been achieved and this checked against CII in engineering department | OK |
| 9.3 | QA | last management review 4/5/2025, discuss all staandrd requirements and provide decision for approve requirement resources for objectives | OK |
| 7.2 | HR | training plan for 2024, training for IA for QMS , the QMS IA dated 21/12/2024 to 1/6/2025, training attendance, training evaluation and training effectiveness. training plan for 2025. based on refreshment courses. training in 2025 for tax training from 1-4-2025 to 3-4-2025. | OK |
| 5.3 | HR | review the annual evaluation of employee 506, | OK |
| 7.5 | Marine | external origin documents, the master list of documents is updated and the distribution list for vessels dated 19/20/2025 also has been checked. | OK |
| 8.1, 8.5 | marine | daily report day and night, biweekly Schudel from 4-8 to 15-8-2025. 8AM report dated 10/8/2025. include fuel quantity and 10 PM 9/8/2025 weather report, the Cargo. loading and discharge report dated 1-8-2025 to 10-8-2025. with different of types of goods include the IMDG |
OK |
| 8.5 | Technical | Vessel Houria 1 , machine and accessories hours, monthly planned maintenance, CM , July 2025. class status report for June 2025 CII report for 2024 C (attend CII = 17.97) |
OK |
| 8.1 | shipping agency | the planning done through telephone call from port manager. | OK |
| 8.2 | shipping agency | email dated 21/11/2024, vessl XI long 19, to loading P2O5 Rokes from Shoukhna port | OK |
| 8.5 | shipping agency | DA requested to owner Email with Vessel specifics confirm DA of DIABOS system 20/12/2024. berthing request 8/12/2024 M/V arrived 18/12/2024 3rd Party inspection 18/12/2024 loading time 18/12/2024 2400 loading ended 25/12/2024 1500 final draft survey 1500-1700 25/12/2024 Doc. onboard 1700 departure request 2/12/2024 1800 departure on 25/12/2024 2010 report sends to owner 26/12/2024 056 |
OK |
| NA | NA | NA | OK |
| NA | NA | NA | OK |